These Terms & Conditions ("Terms") govern the use of the Orpington Florist e-commerce website and the online purchase of flowers and related products for delivery across Orpington and surrounding areas. By placing an order through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. Please read them carefully before placing any order. If you do not accept these Terms, you should not use our website or order products from us.
1.1. Orders for flowers and gifts can be placed online via our website. Please ensure all details provided (including recipient details, address, delivery date, message, and contact information) are accurate at the time of order. Incorrect or incomplete information may result in delays or non-delivery.
1.2. After placing your order, you will receive a confirmation message on the website, and a summary of your order will be displayed for your reference. All orders are subject to acceptance and availability. We reserve the right to decline any order at our discretion, including but not limited to, unavailability of products, suspected fraudulent activity, or inability to fulfil delivery.
1.3. Orders can generally be placed 24 hours a day; however, cut-off times apply for same-day and next-day flower delivery services across Orpington and the surrounding areas.
1.4. Before confirming your order, you will be shown a summary including the price (inclusive of VAT where applicable), delivery charges, and a breakdown of the items selected.
2.1. Our fresh floral arrangements are subject to availability. In the event a particular flower variety or container is unavailable, we reserve the right to substitute with an item of similar appearance, quality, and value. Where possible, our team will make every effort to contact you or notify you of substitutions before despatch.
2.2. Images displayed on our site are for illustration purposes only. Actual arrangements may vary slightly due to seasonal or market variations.
3.1. Full payment is required at the time of ordering. Payments for flower delivery orders placed via our website can be made securely using the payment methods displayed at checkout (subject to change from time to time). Accepted methods may include major credit and debit cards and any applicable alternative payment options.
3.2. Payment transactions are processed using secure third-party providers. Orpington Florist does not store or have access to complete card payment details at any time. Please ensure you provide valid payment information or your order may be delayed.
4.1. We offer delivery coverage for Orpington and surrounding locations as displayed at checkout. Deliveries are typically made during normal business hours, and any specific time requests will be considered but cannot be guaranteed.
4.2. It is your responsibility to ensure that the delivery address and recipient’s details are correct. If the recipient is unavailable at the time of delivery, our driver may, at their discretion, leave the order with a neighbour or in a safe place, unless you specify otherwise. Any further delivery attempts, if applicable, may incur an extra charge.
4.3. We cannot accept liability for failed or late deliveries where the delivery address is incorrect or where circumstances beyond our reasonable control have delayed fulfilment (including but not limited to acts of God, severe weather, and acts or omissions of third parties).
5.1. If you wish to cancel or amend your order, you must notify us as soon as possible before the order has been prepared or dispatched. Requests made after an order has entered preparation or has been despatched may not be able to be processed in time, and you may still be charged for the order.
5.2. To request a cancellation, please contact us promptly with details of your order reference. If your cancellation is accepted prior to preparation, a refund will be issued to your original payment method. Please allow sufficient processing time for the refund to appear.
5.3. As flowers are perishable goods, cancellation rights may be restricted in accordance with relevant UK regulations. In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, your right to cancel does not apply to customised, made-to-order, or perishable products such as flowers once preparation has begun.
6.1. We are committed to delivering high-quality flowers that match your expectations. If you are not satisfied with your order for any reason (such as quality issues or damage on receipt), please notify us within 24 hours of delivery. We may request photographs of the product to investigate your complaint.
6.2. In the case where flowers are proven to be faulty, damaged in transit, or not as described, we will, at our discretion, offer a replacement product, re-delivery, or a full or partial refund as appropriate.
6.3. We reserve the right to require the return of the original items before issuing a refund or replacement. The cost of return may be reimbursed if the flowers delivered do not meet our quality standards or are not as described.
6.4. Flowers will typically remain fresh for several days after delivery if properly cared for (see care instructions provided). We cannot accept responsibility for damage or deterioration that occurs after delivery due to improper treatment or neglect.
7.1. You agree to provide accurate, current, and complete information when placing your order and to update us promptly if any details change. If we incur costs or losses as a result of false, misleading, or incomplete information provided by you, you may be held liable.
7.2. You must not use our website or services for any unlawful or fraudulent purpose, nor attempt to disrupt or misuse our online platform.
8.1. To the fullest extent permitted by law, we exclude all representations, warranties, or conditions, express or implied, concerning the website or the supply of our products, except those that cannot be lawfully excluded.
8.2. Our maximum liability for any order shall be limited to the amount paid by you for that order. We will not be liable for any indirect, consequential, or special losses, including loss of profits, data, or goodwill under any circumstances.
8.3. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be excluded under English law.
9.1. The content on our website, including text, images, design, and graphics, is protected by copyright and other intellectual property rights. You may view and print individual pages for personal and non-commercial use only. No content may be reproduced, distributed, or used for commercial purposes without our express written permission.
10.1. We are committed to protecting your privacy. All personal information collected in connection with orders and account registration will be processed in accordance with current UK data protection laws. Please refer to our separate Privacy Policy for further information on how we use and protect your data.
11.1. Orpington Florist reserves the right to update or modify these Terms at any time. Any changes will be published on this page. You are advised to review the Terms periodically to ensure ongoing acceptance. Orders placed will be governed by the terms in force at the time of ordering.
12.1. These Terms & Conditions and any contract arising from them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or the use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13.1. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
13.2. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms & Conditions apply to all customers placing flower delivery orders online for Orpington and the surrounding areas. By submitting your order, you confirm acceptance of these Terms in their entirety.
Thank you for choosing Orpington Florist for your online flower delivery needs in Orpington and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Orpington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Orpington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
