As a trusted local Orpington florist, Orpington Florist takes pride in delivering only the freshest, highest-quality flowers to homes and businesses in our community. Every bouquet and arrangement is expertly handcrafted to ensure fresh, beautiful blooms on arrival. Our commitment to excellence means you can purchase with confidence, knowing we stand behind our promise of freshness and customer satisfaction.
Your flowers should arrive looking vibrant and perfect. On rare occasions, damage may occur during transit. If you receive flowers or any arrangements that appear wilted, broken, or noticeably damaged upon arrival, please let us know as soon as possible. To help us resolve the issue promptly, we recommend providing a photo of the damaged items along with your order details. We are committed to putting things right swiftly for our customers in Orpington and the surrounding areas.
Your satisfaction with our flowers is essential. Orpington Florist guarantees the freshness of all flowers for a minimum of five days from the delivery date, provided they are cared for according to the care instructions supplied. If your flowers fail to meet these expectations within this period, please get in touch so we can help.
Your happiness is our top priority. If your flowers arrive damaged or do not meet our established freshness standards within the freshness window, you may be eligible for a full refund or a complimentary replacement. Please notify us within 48 hours of receiving your order and be ready to provide your order number and relevant photos, as this helps us improve our service and resolve your concern efficiently.
After we review your case, we will discuss the best resolution with you. This may include offering a replacement bouquet delivered on your chosen date or issuing a refund using your original payment method. We always do our utmost to resolve any concerns with minimal inconvenience to you.
We value every customer in Orpington and beyond. If you are dissatisfied for any reason, or if our flowers or service fell short of your expectations, please share your feedback with us. To make a complaint, reach out to our customer support team using the order reference number and details of your concern. We carefully investigate all complaints and aim to resolve most issues within two business days.
Your satisfaction helps us continuously improve as your local Orpington florist. If a situation cannot be resolved immediately, our team will update you on what steps we are taking and when you can expect a resolution.
As a dependable local business, Orpington Florist is privileged to serve households, offices, and venues across Orpington. Our reputation is built on exceptional service, reliable delivery, and a steadfast commitment to flower freshness and quality. Thank you for choosing us to brighten your occasions. We are always here to help if you have questions, need assistance, or wish to share feedback.
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