Privacy Policy for Orpington Florist Customers

Name: FLORIST CHOICE £70
Brand: Orpington Florist
Price: 70.00 GBP
Availability: InStock

Introduction

Orpington Florist is committed to safeguarding the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you place orders with us in Orpington and the surrounding districts. Our practices comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Scope of This Policy

This Privacy Policy applies to all customers who order from Orpington Florist, including orders placed online, by phone, or in person, within Orpington and its neighbouring districts. By placing an order with Orpington Florist, you acknowledge and agree to the practices described in this policy.

The Types of Data We Collect

In the course of fulfilling your order and providing our services, Orpington Florist may collect and process the following personal information:

Identity Data: Full name, title.
Contact Data: Billing and delivery address, telephone number.
Order Data: Details of the products you purchase, delivery instructions.
Payment Data: Payment card information (processed securely via approved payment processors; we do not store full card details).
Communication Data: Correspondence with customer service, feedback or complaints.
Recipient Data: Name, address, and messages for recipients of floral arrangements.
Technical Data: Where applicable, device identifiers, IP address, and cookie data related to navigating our website.

Lawful Basis for Processing

Under the GDPR, we process your personal data on several lawful bases, as appropriate:

Contractual Necessity: Processing your data is required to fulfil your flower order and deliver products and services to you or your chosen recipient.
Legal Obligations: We may process your data to comply with legal requirements, such as tax and accounting rules.
Legitimate Interests: We may use your information to improve our service quality, prevent fraud, undertake business analytics, or send relevant updates about your order. We always balance this with your rights and freedoms.
Consent: For certain communications (such as marketing updates if you opt-in), we will rely on your explicit consent, which you may withdraw at any time.

How We Use Your Personal Information

Orpington Florist uses your personal data for the following purposes:

To process and deliver your flower orders, including managing payments, fees, and charges.
To communicate with you about your order status, amendments, or queries.
To deliver products to your chosen recipients, including personalizing messages on your behalf.
To improve our products and services based on customer feedback and usage analytics.
To respond to your inquiries, complaints, or requests regarding your data.
To fulfill legal and regulatory requirements.

Data Retention and Storage

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period for specific types of personal data is determined based on the nature of the information and the relevant statutory and contractual requirements.

After these retention periods expire, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

Data Processors and Third Parties

In order to efficiently carry out our services, we may share your data with trusted third-party service providers (processors). These include:

Payment processing and banking providers
Delivery and courier companies
IT support and web hosting services
Customer service software platforms
Professional advisers such as accountants, legal advisors, or insurers as required

All such third parties are required to process your data only as instructed by Orpington Florist and in full compliance with GDPR. We do not sell, rent, or trade your personal information to any other organisation.

Your GDPR Rights

As a data subject, you have the following rights under GDPR regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of any inaccurate or incomplete data.
Right to Erasure: You can request that we erase your personal information, subject to any legal obligations that require retention.
Right to Restrict Processing: You may limit how we use your personal data under certain circumstances.
Right to Data Portability: You have the right to receive your data in a structured, commonly used, machine-readable format and to transfer it to another controller.
Right to Object: You may object to our processing of your data on grounds relating to your situation, notably for direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
Right to Lodge a Complaint: If you are dissatisfied with our data processing, you have the right to complain to the relevant supervisory authority.

Data Security Measures

Orpington Florist employs appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Our website and IT systems are regularly reviewed for vulnerabilities. Only authorised personnel have access to your data, and all staff receive training on data protection responsibilities.

International Transfers

Your data is generally processed within the UK. If any service providers process your data outside of the UK or European Economic Area, we ensure they offer appropriate safeguards in line with GDPR requirements.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or service offerings. Any changes will be made available through this page, and we encourage customers to review it periodically.

Contact for Data Protection Matters

If you have questions about this Privacy Policy, how we process your data, or wish to exercise any of your rights, you can contact us using the details provided on our official website or by visiting our store in Orpington.